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Frequently Asked Questions (FAQ's)

SHIPPING & PAYMENT INFORMATION:

WHEN WILL MY ORDER BE SHIPPED?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Import fees or duties are the customers responsibility.

ORDER INFORMATION & CONCERNS:

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please CONTACT US IMMEDIATELY. Once our warehouse has processed your order, we will be unable to make any changes.

WHERE IS MY REFUND?

If you have yet to receive your refund, first contact your credit card company and bank. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at customerservice@feejays.com for assistance.

I RECEIVED A DAMAGED PRODUCT!

If you receive a damaged product, contact us at customerservice@feejays.comand we will help you resolve the issue.

WHAT IS YOUR RETURN / EXCHANGE POLICY?

Yes! Visit our return / exchange policy. 

DO YOU HAVE SIZING CHARTS?

We do! Check them out on any product page, or on our sizing chart page.

CARE INSTRUCTIONS

To increase the longevity of your feejays, we suggest the following…
● Wash with like colors
● Machine wash cold
● Do not bleach
● Tumble dry
● Wash garment inside out for increased softness of sherpa lining

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