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All brand new products with tags can be returned for a full refund, within 30 days from date of purchase. All Sale items are FINAL SALE, and are not eligible for returns or exchanges. We have an extended return window during the holidays. Purchases made after Nov 1st can be returned through January 1st. To be eligible for a return, the product must be unused and in the same condition in which it was received. If a returned item has clearly been used, no refund will be granted to the customer. Please refer to our easy to use return portal to process your return.
Once your return is received by our warehouse and complies with our return policy, we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping. After we have issued your refund, it will take up to 3 business days for the funds to be placed back on your payment method.
All exchanges must be submitted within30 days from date of purchase and must be new, unused and in the same condition in which they were received. If you need to exchange a product for another size or color, please refer to our easy to use return portal to process your return. .
If you receive a damaged product, contact us at customerservice@feejays.com and we will help you resolve the issue.